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Dispatch Customer Service Representative (Seasonal)

Position Overview

This is a skilled position with a primary responsibility to manage Transportation Drivers scheduled time off, call in times and payroll.

Key Responsibilities (Essential Duties and Functions)

  • Control the number of drivers needed throughout the day and make any necessary adjustments that will maintain the goals set by the company.
  • Have a pleasant and accommodating voice over the phone and always demonstrate a positive attitude.
  • Develop a positive rapport with Drivers and company supervisors.
  • Demonstrate familiarity with delivery areas and must be able to assist drivers in finding jobsites.
  • Must be able to determine travel time to jobs and best plant location to service jobs.
  • Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

  • High school diploma or General Education Degree GED is preferred.

Work Requirements

  • Prior related experience in the industry is a plus.

Knowledge/Skill Requirements

  • To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Spreadsheet software and Word Processing software.
  • Customer service skills are essential.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write clearly and effectively.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
  • Ability to work well with others in a group or one on one setting.

Key Competencies

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
  • Teamwork - Contributes to building a positive team spirit.
  • Judgment - Exhibits sound and accurate judgment.
  • Planning/Organizing - Uses time efficiently.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
  • Initiative - Asks for and offers help when needed.
  • Innovation - Generates suggestions for improving work.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Oldcastle Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs



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